Right of withdrawal form

General EXCHANGE AND RETURN terms and conditions, not valid for ongoing offers or promotions:

JOSÀN (the “Seller”) aims to satisfy its customers. If for any reason you are not satisfied with your order, you can request an exchange/return within 24/48h from the date of delivery (including non-working days), and the items must reach our warehouse within 10 days (from delivery) (including non-working days). After 10 days, the product cannot be accepted; we therefore recommend that you ship as soon as your return request is approved.

Short timelines are requested because, given the high demand and the urgency of customers for any planned departures, JOSÀN wishes to guarantee its garments to those interested in purchasing them.

STEPS TO FOLLOW FOR AN EXCHANGE:

1. Send an email to josancambieresi@gmail.com within 24/48h of receiving the product with "EXCHANGE" as the subject line.
2. In the email body, state the order number and the name of the model purchased, indicating the size and color of the product you wish to receive in exchange.
3. Fill out the exchange/return form that will be sent to you via email and include it in the return package.

Please note that the EXCHANGE shipping cost is the responsibility of the customer:

• By clicking the following link Exchange – Josàn (josanshop.com) you can purchase the "Exchange" service, which will allow you to make the exchange from the comfort of your home. In the notes, enter all the necessary data regarding the exchange, and once the payment of €11.90 (for Italy) or €19.90 (for the Italian islands and peninsula) has been made, JOSÀN will arrange for a courier to pick it up.
• Upon the courier's arrival, they will collect the product and at the same time deliver the new one requested in the EXCHANGE. Exchanges can also be made for items other than those ordered, provided the value is equal to or greater than the original purchase. In case of a higher amount, a customized difference will be calculated to be added to the Exchange costs.

*Photos of the product must be attached to the email to verify its condition.
Once the verification is complete, you will receive an EXCHANGE confirmation email if the product meets all the previously listed conditions.

We kindly remind our customers that, in the event of a RETURN, if there were any free gifts or giveaways from Josàn, these must also be returned and sent back in the return package to our warehouses.

Our garments are equipped with a Security Tag; if the garment is returned to our warehouses without it, it will not be possible to process the return.

STEPS TO FOLLOW FOR A RETURN:

1. Send an email to josancambieresi@gmail.com within 24/48h of receiving the product with "RETURN" as the subject line.
2. In the email body, state the order number and the name of the model purchased.
3. List the reason for your request: RETURN (and help us understand what is wrong with the product you intend to return). In case of payment by cash on delivery, it will be necessary to provide your PAYPAL email address or your IBAN and the account holder's name via email to proceed with the refund.
   If an account holder name is provided that does not match the IBAN, an amount of 15 euros will be deducted from the refund.
   
   Refund processing times vary from 10 to 14 working days.
   In case of payment via Klarna, refund processing times may be longer. Return shipping is the responsibility of the customer, and the shipping address will be communicated in the confirmation email. Please also remember that the acceptance of such returns entails a charge ranging from 5 to 20 euros (varying based on the area from which they were shipped) due to the shipping costs the company incurred to ship the purchased items. This charge applies to purchases made with free shipping. In case of a Partial Return, the total amount of the item will be refunded.

Remember that the return must follow the procedure listed above.

Once the return request has been made, you will receive an acceptance email for the product to be RETURNED, provided the product meets all the conditions and timelines listed above.
Following your shipment, when the RETURNED product is received by JOSÀN, a quality check will be performed to verify its condition—that it has not been worn, altered, or washed. If the check is successful, the refund will be processed, and the customer will receive an email notifying them that the refund has been issued.
The refund will be made using the same payment method used by the Consumer at the time of purchase.


IN THE EVENT THAT THE PRODUCT ARRIVES AT THE JOSAN OFFICE IN AN ALTERED STATE:
*Altered is defined as: lacking the relative tag, having had its essential and qualitative characteristics altered, or being damaged.
JOSÀN will ship the garment back to the recipient. Should the customer not wish to receive the item back, a penalty will be deducted, consisting of a percentage ranging from 30% to 60% of the product value, based on the damage caused to the garment.


HAVE YOU RECEIVED A DEFECTIVE GARMENT FROM JOSÀN?

JOSÀN maintains excellent quality control for its items. However, within reasonable limits, if an item is damaged, JOSÀN aims to satisfy its customers and will therefore replace the product at its own expense.
In the event that the customer refuses this option, the return of the product will follow the normal return procedure listed above.

IMPORTANT:
To be accepted, an exchange/return must be returned in perfect condition: equipped with the label, composition tag, price tag, and the packaging we provided containing the item delivered, and with careful packing to protect the original packaging.
It is important that it contains the attached Exchange and Return Form.
If your exchange/return does not meet the listed conditions, the product cannot be accepted for exchange/return.
Swimsuits and intimate apparel (bikinis, briefs) can be tried on while wearing your own undergarments. Returns or exchanges of such items will be refused and sent back to the sender if the garments show signs of use or if the hygienic protection has not been applied during the try-on. Returned products must not have been washed, worn without protection, or modified. Furthermore, the seller has the right to refuse the return of products if they do not meet the conditions listed above.
(lacking the relative tag, having had its essential and qualitative characteristics altered, or being damaged.)